Returns & Refunding Excellence
At Belove Jewellery, we strive for perfection in every piece we create. However, we understand that sometimes a return may be necessary. Our goal is to make this process as transparent and professional as the craftsmanship of our collections.
1. Order Cancellation Policy
We are happy to accommodate order cancellations for a full reimbursement as long as the request is submitted prior to the commencement of production or the dispatch of your package.
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Please Note: Once a jewellery piece has been handed over to our courier partners for shipment, the order can no longer be cancelled.
2. Return Eligibility & Guidelines
Your satisfaction is our priority. If you wish to return a purchase, you have a 14-day window of eligibility starting from the date of delivery.
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Item Condition: To qualify for a return, the jewellery must remain in pristine, unworn, and unaltered condition, identical to how it was received.
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Packaging: The item must be returned within its original presentation box and packaging.
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Documentation: A valid receipt or proof of purchase is required to finalize the transaction.
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Important: Please do not send your purchase back to the manufacturer. All returns must be coordinated through our studio to ensure proper handling.
3. The Refund Journey
Once your return arrives at our facility, it will undergo a thorough quality inspection. Following this assessment, we will send you a formal notification via email regarding the approval or rejection of your refund request.
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Processing: If approved, your refund will be authorized immediately.
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Timeline: A credit will be issued to your original method of payment (credit card or initial tender). This typically appears in your account within a 1 to 5-day processing window, depending on your financial institution.
4. Assistance with Pending Refunds
If your refund has not appeared after the 5-day window, we recommend the following steps before contacting us:
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Bank Account Review: Perform a fresh check of your transaction history.
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Card Provider Inquiry: Contact your credit card company, as there is often an internal processing delay before a refund is officially posted.
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Bank Verification: Reach out to your bank to confirm if there are any pending credits on their end.
If you have completed these steps and the funds are still missing, please contact our dedicated team at: info@belovejewel.co.uk.
📍 How to Initiate a Return
To receive the authorized return address and specific instructions for your region, please reach out to our Customer Service specialists at:
📩 Email: info@belovejewel.co.uk