Returns & Refunding Excellence

At Belove Jewellery, we strive for perfection in every piece we create. However, we understand that sometimes a return may be necessary. Our goal is to make this process as transparent and professional as the craftsmanship of our collections.

1. Order Cancellation Policy

We are happy to accommodate order cancellations for a full reimbursement as long as the request is submitted prior to the commencement of production or the dispatch of your package.

Please Note: Once a jewellery piece has been handed over to our courier partners for shipment, the order can no longer be cancelled.

2. Return Eligibility & Guidelines

Your satisfaction is our priority. If you wish to return a purchase, you have a 14-day window of eligibility starting from the date of delivery.

Item Condition: To qualify for a return, the jewellery must remain in pristine, unworn, and unaltered condition, identical to how it was received.

Packaging: The item must be returned within its original presentation box and packaging.

Documentation: A valid receipt or proof of purchase is required to finalise the transaction.

Authorised Direction: To ensure the safety and proper handling of your return, all return requests must first be reviewed and authorised by our Customer Service team. Please do not send your purchase back to the original manufacturer or independently arrange a return.

3. Return Authorisation Process

To facilitate a secure and efficient return process, please contact our Customer Service team before dispatching or delivering any item.

Once your request has been reviewed and approved, our team will provide the appropriate return method, destination and packaging instructions.

Important: Please do not send your parcel to the original manufacturer, the address shown on the original package, a fulfilment facility or any other location unless specifically instructed to do so by our Customer Service team. Unauthorised or self-arranged returns may be refused or unable to be processed.

4. The Refund Journey

Once your authorised return arrives at our designated facility, it will undergo a thorough quality inspection. Following this assessment, we will send you a formal notification via email regarding the approval or rejection of your refund request.

Processing: If approved, your refund will be authorised immediately.

Timeline: A credit will be issued to your original method of payment, such as your credit card or initial payment method. This typically appears in your account within a 1 to 5-day processing window, depending on your financial institution.

5. Return Shipping Costs

Change of Mind: If you are returning an item because you have changed your mind, you are responsible for paying all return shipping costs.

Damaged, Defective or Incorrect Items: Please contact our Customer Service team before returning the item. Except where otherwise required by applicable consumer law, all return shipping costs remain the responsibility of the customer.

Important: Return shipping costs are non-refundable and will not be reimbursed unless required by applicable law or expressly approved by Belove Jewellery in writing.

All returns must follow the instructions provided by our Customer Service team after authorisation.

6. Assistance with Pending Refunds

If your refund has not appeared after the 5-day window, we recommend the following steps:

Bank Account Review: Perform a fresh check of your transaction history.

Card Provider Inquiry: Contact your credit card company; there is often an internal processing delay before a refund is officially posted.

Bank Verification: Reach out to your bank to confirm if there are any pending credits on their end.

If you have completed these steps and the funds are still missing, please contact our dedicated Customer Service team.

📍 How to Initiate a Return

To request a return, receive specific instructions or obtain a Return Authorisation for your region, please reach out to our Customer Service specialists at:

📩 Email: info@belovejewel.co.uk